Click on the links below for
answers to these frequently asked questions.
Contacting us:
How can I contact
you?
Shopping:
I can’t find a
product. How do I search for it?
How do I add items
to my Shopping Cart?
Can I change or
remove items in my Shopping Cart?
Can I save items in
my Shopping Cart and continue shopping another time?
Ordering & Payment:
How do I order?
If I want to change
or cancel my order, whom do I contact?
What are your
payment options?
How do I redeem
coupons online?
Can I place an
International order?
How do I place an
order for a gift?
How do I check my
order status?
Shipping & Delivery:
How long will it
take?
Delivery charges for
heavier items
New and Re-used
Packaging
Member registration & login:
Why should I setup
an account?
How do I register?
How do I change my
account information?
What if I forget my
password?
Returns & Exchanges:
Does All Green
Things have an unconditional guarantee?
What if I need to
return or exchange an item?
Privacy and Security:
How will the
personal information I submit be used?
Is it safe for me to
order by credit card?
What is your privacy
policy?
______________________________
Contacting Us:
How can I contact
you?
You can conveniently
contact us by email, mail, or phone. We try very hard to respond to all emails
within 24 hours.
Email Address:
For general
inquires, please email
info@allgreenthings.com
Customer Care
If you have any
questions regarding your order, please email
customerservice@allgreenthings.com
Website Suggestions
For suggestions or
problems with our website, please email
webmaster@allgreenthings.com
By Phone:
1-818-346-7763
1-877-ECO-PRODUCTS
326-7763
By Fax:
1-818-716-7544
Back To Top
Shopping:
I
can’t find a product. How do I search for it?
A Search box is
located directly above the Category menu on the left-hand side of every page.
Simply enter a keyword or description that you would like to search for such as
“hemp”, “baby”, or “candles” and click the SEARCH button below. A
results page will be displayed with the products that match the search that you
entered in the Search box.
How do I add items to my Shopping Cart?
On the left-hand
side of every page in AllGreenThings.com is a Category menu. Select a
category that you would like to browse by clicking on the category name. A
products page will be displayed showing a small image of all the products in
that category plus the product names and prices. If there are a lot of
products for that category, multiple pages will be necessary to display all the
products. Click on the Next number at the bottom of the products page to
move to the next page. If you see a product that you would like to know
more about, click on the image or product name to see additional information.
If you would like to add this item to your Shopping Cart, click on the “Color”
box to select a color, click on the “Size” box to select the size, and click on
the “Qty” box to select the quantity or number of items that you would like to
add to your Shopping Cart.
Adding items to your
Shopping Cart does not commit you to purchasing the items. You always have
the opportunity to remove items from your Shopping Cart or to change the size,
color and quantity.
Can I change or remove items in my Shopping Cart?
Yes and it is easy.
To checkout or change items in your Shopping Cart, click on the Shopping Cart
button at the top of each All Green Things page on the right-hand side.
This will display a page showing “Items in Shopping Cart”. If you wish to
change the quantity of an item, simply click on the box in the “Qty” column for
the item, enter the new number of items that you would like, and then click on
the recalculate button at the bottom of the list of products in your Shopping
Cart.
If you wish to
remove an item from your Shopping Cart, click on the Remove button to the right
of the item in your Shopping Cart. If you wish to change the size or color
of an item, you will need to remove it from your Shopping Cart and then go back
to the product page to reenter the item with the new size or color.
Can I save items in my Shopping Cart and continue shopping another time?
No. If you
wish to save products in your shopping cart save items in your Add To Wish List
Cart. Click on the Add To Wishlist button at the bottom of each quantity box for
the product that you would like to save in your Wish List Cart.
To save items in
your Wish List Cart, you will need to be logged into your personal account. If
you are not already logged into your personal account, you will be asked to log
into your account if you already are signed up for an account or to register for
a personal shopping account at All Green Things if you do not already have a
personal shopping account. Creating a personal shopping account at
AllGreenThings.com is easy, quick and safe.
You can always find
your Saved Products listed under the Customer Account information at the top
right side of page.
To return back to
your Shopping Cart from your Wish List Cart, click the View Checkout button at
the top right hand side of the page above Customer Account information.
Back To Top
Ordering
& Payment
How do I order?
Place items that you
wish to order from AllGreenThings.com in your shopping cart as described in the
shopping section above. To checkout and place an order, click on the
Shopping Cart Checkout button at the top of each page. Review the Items In
Shopping Cart page for correctness. If all is correct, click the Checkout button
in the upper right hand corner to continue the checkout process.
You must enter your
e-mail address before proceeding. If you have previously ordered from
AllGreenThings.com then we already have your billing information and you can
input your existing password to sign-in. If not an existing customer, chose to
sign up for a new account.
You must now enter
your billing and shipping information. You will then be prompted to choose which
shipping you would like. Review the billing and shipping information to make
sure that it is correct at the bottom of the page, and then select the Payment
Method. If you have a Discount, Gift Card or Certificate Code, enter it in the
Code box and click the Recalculate button. Click the Continue button at the
bottom right side to continue the payment process. Review the Order
Summary. Enter your credit card number and expiration date and click the
Place Order button to complete the payment transaction.
If I want to change or cancel my order, whom do I contact?
If you need to
change or cancel your order for any reason after you have completed the online
order processing at AllGreenThings.com, please send an email to
CustomerService@AllGreenThings.com. If you order has not shipped yet, we will be
able to quickly handle any changes that you would like to make. Most
orders ship within 24 hours except on weekends. If you order has already
shipped than we will need to do an exchange or refund for your order.
What are your payment options?
Credit Cards Only. We kindly accept Mastercard, Visa, American Express & Discover.
How do I redeem coupons online?
From time to time,
we offer special coupons which are easily redeemable online. After you have
placed your items in your Shopping Cart, proceed through the checkout process
with your coupon code handy. During the checkout process enter the code in
the Certificate Code box at the bottom of the page of the checkout process and
then click the Recalculate button. Coupon codes are case sensitive; please
type the code exactly as it appears on your coupon. Your discount will be
applied and you will see the price after your Coupon has been applied.
Can I place an International order?
We will soon be
excepting International Orders. Please check back. Thank you for your patience.
How do I place an order for a gift?
To have your order
sent to someone else as a gift, enter his or her name and address in the Ship To
section during the online checkout process. When confirming shipping and billing
information this is when you can chose for the product to be gift-wrapped. Under
the item there will be a GiftWrapping Edit button. Click Edit and this will
enable you to chose a gift wrapping option with a message. We wrap all of our
products in a recycled paper and we include a recycled gift card for all our
customers.
How do I check my order status?
Within minutes after
submitting your order online, you will receive an email confirmation of your
order. Your email confirmation will also contain a Track button that you
can click to track the status of your order after it has been shipped.
When your order is shipped (and that is usually within 24 hours), you will
receive an email confirmation that your order has been shipped. If your order
was shipped within the U.S. then you will also receive a U.S. Postal Service
tracking number so that you can track your shipment.
And if there are
ever any questions about your order, order status and delivery, you can always
contact Customer Service via email or phone.
Back To Top
Shipping
& Delivery
How long will it take?
Not long. We're
committed to getting your package to you as quickly as possible.
We ship within the
United States only, lower 48 states.
We make every effort
to ship your order promptly, usually within 24 to 48 hours after your order has been
confirmed and authorized. We do not ship orders on weekends and holidays.
Most orders are
shipped via UPS and USPS and shipment should take 4-7 business days. We sometimes use FedEx. We may change your shipping choice if we can save you money.
New and Re-used Packaging
Here at All Green
Things we are committed to doing our part to keep our shipping process green.
Recycling previously used boxes and packaging whenever we can is one of the many
ways that we accomplish our mission. So, the next time you get a box and you see
Styrofoam peanuts, don't fret – we didn't buy them, we are recycling them and we
encourage you to do the same. If you can't use them, please take them to a local
UPS store or other packaging store that can reuse them.
We also shred office
paper and use Delta Nuts (Deltapaper Nuts are made from 100% recycled materials,
which are primarily old corrugated cartons, and box, and bag clippings) to stuff
boxes. When we do purchase boxes, we purchase our boxes from Salazar Packaging
(boxes are made with 100% post consumer recycled content). All Green Things is
committed to doing its part to minimize our footprint on the earth.
Back To Top
Member
Registration & Login
Why should I setup an account?
It's free and it's
easy. We like to think of it as convenience shopping because it allows you to
keep all of your billing and shipping information securely saved in one place.
Being registered will also speed up the checkout process for future purchases.
And, after you register, you can review the status of all pending orders for
your account. Why enter in your information over and over again? It's just
one more way to make your shopping experience effortless.
How do I register?
Registering is easy
and quick. During checkout when you order from All Green Things, you will
be asked to sign into your account. If you have not registered before, you
will be asked to enter your name, billing and shipping formation. Enter
the information once and you are all done! You are now registered with All
Green Things and your information is secure and private.
You can also
register or sign into your account without going through the checkout process by
clicking on the Customer Account: Register/Login tab at the top right of each
page within AllGreenThings.com.
How do I change my account information?
To change your
account information, click on the Customer Account: Register/Login tab at the
top right of each page on AllGreenThings.com and then log into your account by
supplying your account email address and your password. This will take you
into your Account page where you can click on Modify Personal Information.
What if I forget my password?
If you forget your
password, click on “Forgot Your Password?” and we will email your password to
you.
Back To Top
Returns
& Exchanges
Does All Green Things have an unconditional guarantee?
Yes! All Green
Things is built upon the fundamental goal of providing products that are good
for you, society and the world and in giving our customers respect and every
consideration. Our products are 100% satisfaction guaranteed for 30 days by
refund or exchange. Please email us at customerservice@allgreenthings.com or
call us at 1-818-346-7763 before returning or exchanging a product so that we
may issue you what's called a RMA (Return Merchandise Authorization). This
insures that your return is processed accurately and that your refund or
exchanged item is processed quickly.
What if I need to return or exchange an item?
All items must be
returned in saleable condition and in the original packaging for a full refund.
We recommend that if you choose to ship your items back via US Post Office that
you opt for delivery confirmation. That way you can be sure that your package
arrived as scheduled.
Back To Top
Privacy
and Security
What is your privacy policy?
We take your privacy
and shopping security very, very seriously.
We never, ever
supply your customer information to anyone. Never. Your name and
address are completely safe. Your trust is very important to us and we will not
violate that trust in anyway. This is our pledge to you.
How will the personal information I submit be used?
The personal
information that you enter when you register with AllGreenThings.com or when you
order is used to bill and ship your order to you.
Your customer
contact information may also be used for our newsletter and when there are
questions regarding an order. Users may decline future mailings.
Is it safe for me to order by credit card?
Yes. We have
taken precautions to insure that your shopping experience is private, safe,
secure and enjoyable. This site has security measures in place to protect
the loss, misuse and alterations of the information under our control. All
customer information (like your e-mail address and credit card information) is
transferred using HTTPS (secure http) and SSL (Secure Socket Layer)—meaning, all
data is encrypted by your browser and then decrypted by the Web server (our
site), rendering the information unreadable.
Your credit card is
not stored in any of our databases so there are no concerns about someone
hacking our systems and getting your credit card information.
Contacting All Green
Things
If you have any
questions about this privacy statement, the practices of this site, or anything
else, you can contact us at:
info@allgreenthings.com
Back To Top
